Frequently Asked Questions

Hey, We Are Here with You! REACH us to learn More

About Our Products

Sure.

Our testing equipment can be fully customized to meet your specific requirements, ensuring optimal testing performance. For example, we offer tailored environmental chamber dimensions, machines built to your provided standards, as well as custom logos, colors, and more.

If you have any special customization requests, please don’t hesitate to inform us. Meeting our customers’ diverse needs remains our unwavering commitment.

Before delivery, every unit is preset with English as the default system language to ensure seamless operation for users worldwide. If you require any other language, we can customize it for you.

Yes.

All our test equipment is strictly designed and manufactured in compliance with ISO, ASTM, IEC, DIN, UL,and other international standards. Additionally, we offer custom modifications to meet specific customer requirements.

Since testing standards across different countries often reference one another, most of our equipment inherently complies with multiple international standards—unless it’s a specialized device.

For optimal support:
Please specify your required test standards or custom testing needs when inquiring.
Our technical team will then recommend the most suitable equipment and provide a detailed quotation after evaluation.

Custom Engineering & Precision Design
Our dedicated R&D engineers design each piece of equipment to not only meet strict standard requirements but also deliver high testing accuracy, user-friendly operation, and easy maintenance. We continuously optimize equipment appearance, control systems, and clamping devices based on customer feedback.

Main structure: Premium steel and durable metal materials ensuring superior rigidity

Enhanced durability: Excellent corrosion and rust resistance

Core components:

  • World-renowned brands for maximum reliability
  • Schneider relays
  • Danfoss high-voltage switches
  • Panasonic servo motors
  • Tecumseh/Emerson compressors

Precision Manufacturing & Rigorous Testing
Our experienced assembly team utilizes advanced production techniques. Every unit undergoes stringent quality inspections before leaving our factory, guaranteeing optimal performance for our customers.

All our test equipment undergoes factory calibration and passes strict quality inspection by our QC department before shipment.

Should you require additional calibration/metrology certificates from an ISO 17025 accredited laboratory, we can certainly arrange this. Please note such services would incur additional charges as they involve third-party certification costs.

About Order Placement

Placing an order with us is simple and efficient.

Step 1: Submit Your Inquiry
Fill out the Inquiry Form on our product page or Contact Us page.
Alternatively, email us directly at your email.
For faster service, please include:
Machine name/model
Applicable test standards (e.g., ISO, ASTM)
Any special requirements

Step 2: Receive a Prompt Response
Our sales engineers will reply within 12 hours (weekdays) with:
Detailed product specifications
A competitive quotation
Support documents (e.g., catalogs, certifications)

Step 3: Review & Clarify
Discuss equipment specs, pricing, payment terms, delivery options, etc.
Our sales & engineering teams are available to address all your questions.

Step 4: Confirm Order & Payment
Upon agreement, we’ll issue a Proforma Invoice (PI) based on your Purchase Order (PO).
Production starts after receiving the advance payment.

Step 5: Delivery & Support
After production, rigorous testing, calibration, and commissioning ensure quality.
We arrange shipment once the final payment is settled.
Post-delivery, we provide:
Comprehensive user guidance
Dedicated after-sales support

Our lead times vary depending on product availability and customization needs:

1. Standard Equipment (In Stock)
Ready to ship in 1–3 business days after order confirmation.

2. Custom-Built Equipment (Made to Order)
Typical production time: 1–4 weeks
Exact timing depends on:
Raw material availability
Production workload (peak/off-peak seasons)
Public holidays
A detailed estimated lead time will be provided in your quotation for transparency.

Need it faster?
Let us know your deadline—we’ll do our best to accommodate urgent requests.

About Payment

We offer flexible payment options to accommodate your needs:

Standard Payment Methods:
✅ Bank Transfer (T/T)
✅ Letter of Credit (L/C)
✅ Credit Card (Visa/Mastercard)
✅ Western Union
✅ MoneyGram

Need Alternative Arrangements?
Contact your dedicated sales engineer to discuss other payment options.

We offer flexible payment terms tailored to your order requirements:

Standard Payment Options:
Full Advance Payment.
Required for:

  • Low-value orders.
  • Orders with short lead times.

Partial Deposit + Balance Before Delivery
Typical arrangement:

  • 30-50% deposit upon order confirmation.
  • Remaining balance due prior to shipment.

Special Circumstances?
Contact us to discuss customized payment solutions for your specific needs.

About Packaging

To ensure maximum protection during transit, we employ reinforced wooden crates for all test equipment shipments. Our packaging process includes:
Secure Encasement
Each unit is first wrapped with protective materials
Then firmly mounted inside a custom-built wooden crate
Export-Compliant Packaging
Facilitate Customs Inspection
Hinged lids with locking mechanisms for:
Easy customs inspection
Simple equipment removal upon arrival
This packaging system ensures your equipment arrives:
✅ Protected from impacts/vibrations
✅Ready for immediate use after unboxing

About Shipment

According to International Commercial Terms, the most commonly used terms are:

  • EXW
  • FCA
  • CIF
  • FOB
  • DAP
  • CFR
  • DDU
  • DDP,etc.

If you have special demands for the freight terms, please enable us to know before quoting. We will quote based on the terms you require.

We offer flexible shipping solutions tailored to your equipment specifications and delivery requirements:

1.Express Courier (Recommended for <50 KG)

Providers: DHL, FedEx, UPS

Advantages:
✅ Door-to-door delivery
✅ Fastest transit time (typically 4-10 days)
✅ Minimal paperwork (handle export formalities)

It is the fastest and most labour-saving way of all transportation methods. After we ship it, you sit in the office and wait to sign for the package.
Consideration: Higher cost for heavier shipments

2.Ocean Freight (For Heavy/Large Equipment)

Best for: High-volume or oversized shipments
Advantages:
✅ Most cost-effective for heavy cargo
✅ Global port coverage

Typical lead time: 4-8 weeks

3.Air Freight (Balance of Speed & Cost)

Advantages:
✅ Faster than ocean (1-2 weeks)
✅ Suitable for urgent mid-weight shipments

Need Guidance?
Our logistics team can recommend the optimal method based on:
• Equipment dimensions/weight
• Your budget
• Required delivery timeline

Under CIF Terms:

We will provide full insurance coverage at 110% of the CIF value, protecting your shipment against:
✅ Transport damage
✅ Theft/loss
✅ Other transit risks

For Other Trade Terms (FOB, EXW, etc.):

Insurance is optional
Simply notify us if coverage is required
We will arrange comprehensive insurance at competitive rates

Want to discuss specific coverage needs? Contact our logistics team for tailored solutions.

Yes, absolutely!

Once your order is ready for shipment, we can seamlessly coordinate with your preferred freight forwarder in China.

Cargo Pickup or Delivery

We can either:
✅ Notify your forwarder to collect the goods directly from our facility
✅ Arrange delivery to your forwarder’s designated address in China.

Export Documentation

We’ll provide all necessary export documents (commercial invoice, packing list, etc.) to your forwarder to ensure smooth customs clearance and transportation.

Need Assistance?
If you’d like recommendations for reliable forwarders, our logistics team is happy to help.

We offer flexible payment options to accommodate your needs:

Standard Payment Methods:
✅ Bank Transfer (T/T)
✅ Letter of Credit (L/C)
✅ Credit Card (Visa/Mastercard)
✅ Western Union
✅ MoneyGram

Need Alternative Arrangements?
Contact your dedicated sales engineer to discuss other payment options.

We offer flexible payment terms tailored to your order requirements:

Standard Payment Options:
Full Advance Payment.
Required for:

  • Low-value orders.
  • Orders with short lead times.

Partial Deposit + Balance Before Delivery
Typical arrangement:

  • 30-50% deposit upon order confirmation.
  • Remaining balance due prior to shipment.

Special Circumstances?
Contact us to discuss customized payment solutions for your specific needs.

Absolutely!
We offer flexible domestic shipping solutions to help optimize your logistics costs:

Consolidation Shipping Service:
✅ We can deliver directly to your designated supplier’s address in mainland China
✅ Your supplier can then combine with other shipments for container loading
✅ Cost-effective solution to reduce your overall freight expenses

Requirements:
Please provide your consolidation partner’s:
Complete delivery address
Contact person details
Preferred receiving schedule

For some European countries, importers must submit CE certificates when importing the equipment. And the c0 Certificate can reduce or exempt import duties for you.
For example, Vietnam and Indonesia customs require CE and CO certificates, and Turkish customs require CE certificates .
To better assist you in customs clearance, you need to inform us what certificate is needed in advance.

Yes, absolutely.
We will provide all essential documentation to ensure smooth customs clearance for your shipment.
Need assistance with document preparation? Our logistics team is happy to guide you through the process.

We regret that we cannot provide exact duty estimates, as import taxes vary significantly by:

Country-specific tariff policies
HS classification codes for your equipment
Trade agreements between China and your nation (e.g., preferential rates or exemptions)

To Determine Your Costs:
Consult your local customs authority with:
Our product’s technical specifications
The HS code (we’ll provide this upon request)
Check for applicable trade agreements (e.g., ASEAN, RCEP, or bilateral treaties)

About After-sales

Standard Pre-Shipment Preparation

✅ Pre-installed & Pre-commissioned – All equipment is fully assembled, tested, and calibrated before shipment for plug-and-play operation.
✅ Comprehensive Documentation – Includes:

  • Detailed user manuals (PDF/printed)
  • Troubleshooting FAQs

Remote Support:
24/7 Technical Assistance – Our engineers provide real-time guidance via:
Email/WhatsApp
Video calls (TeamViewer/Zoom)

On-Site Services (Optional)
For the equipment that must be installed on-site
Services Include:
Equipment installation & calibration
Staff training (theory + hands-on)
Facility compliance checks
But it is with an additional charge.

Warranty Coverage
Standard Warranty Period: 12–24 months (varies by equipment model)

Scope of Coverage:
✅ Free replacement of all defective components (excluding human damage).
✅ Post-Warranty Support.

Cost Policy:
✅ Only accessory costs charged (no markup)

Lifetime Services:
✅ Unlimited technical consultations
✅ Remote diagnostics
✅ Software/firmware updates
Global Response Commitment

24/7 Assistance:
Email/WhatsApp:zhongli@zltester.com / +86 13532487540

Equipment-Specific Requirements
Varies by Model: Some devices require regular part replacement, while others are maintenance-free.
Clear Identification: All consumables/wearing parts are explicitly listed in your quotation sheet.

Procurement Options
Order with Us (Recommended for Initial Purchase

Local Market Sourcing

  • Common consumables (e.g., seals, gaskets) available through industrial suppliers
  • We provide technical specifications for third-party compatibility checks

Regular maintenance ensures optimal performance and extends service life. Basic care includes:
Keep equipment clean and rust-free
Lubricate moving parts as specified
Follow special maintenance requirements in the user manual

For repairs:
Contact us immediately if issues occur
Provide photos/videos of the problem
Our engineers will diagnose and guide you through solutions

Warranty service (12-24 months):
Free replacement parts
Video support for repairs

After warranty:
Pay only for parts and shipping
Option to purchase replacements locally

Others

Sure, no problem.

Welcome to mail your samples to us first.We’ll test them on the machine you are interested in. After the test is completed, we will send back the test results to you for
comparison.

With the support of these test data,I believe you must have more confidence in our test equipment.

Free Quote & Information Request

Leave your inquiry, we will provide you with quality products and services!